Terms and conditions TCGCodex
Introduction
These are our General Terms and Conditions. These General Terms and Conditions always apply when you use our Website or place an order through our Website, and they contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these General Terms and Conditions so that you can consult them at a later time.
Article 1. Definitions
1.1. TCG Codex : based in Den Helder and registered with the Chamber of Commerce under file number 62505769, trading as TCG Codex.
1.2. Website : the Website of TCG Codex, to be found on tcgcodex.com and all of its subdomains.
1.3. Customer : the natural person or corporation who enters into an agreement with TCG Codex and/or is registered on the Website.
1.4. Agreement : any arrangement or agreement between TCG Codex and Customer of which the General Terms and Conditions are an integral part.
1.5. General Terms and Conditions : these General Terms and Conditions.
Article 2. Applicability of the General Terms and Conditions
2.1. The General Terms and Conditions apply to all offers, agreements and deliveries of TCG Codex, unless explicitly agreed otherwise in writing.
2.2. If Customer in his order, confirmation or any other communication alleging acceptance of the General Terms and Provisions includes any provisions that differ from, or are not included in the General Terms and Conditions, such provisions will only be binding upon TCG Codex if and in so far as TCG Codex has accepted them in writing.
2.3. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, Customer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.
Article 3. Prices and information
3.1. All prices posted on the Website and in other materials originating from TCG Codex include taxes and other levies imposed by the government, unless stated otherwise on the website.
3.2. There are no separate shipping costs.
3.3. The content of the Website is composed with the greatest care. TCG Codex cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from TCG Codex are subject to obvious programming and typing errors.
Article 4. Conclusion of the Agreement
4.1. The Agreement will be deemed to be concluded at the moment Customer accepts the offer of TCG Codex subject to the conditions laid down by TCG Codex.
4.2. If Customer has accepted the offer by electronic means, TCG Codex will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, Customer will have the possibility to terminate the Agreement.
4.3. If it is found that, in accepting or otherwise entering into the Agreement, Customer has provided incorrect data, TCG Codex will have the right to postpone the Agreement until the correct data is received.
Article 5. Registration
5.1. To make optimal use of the Website, Customer can register using the registration form/the account sign-in option on the Website.
5.2. During the registration process, Customer will be asked to choose a username and password with which he can log on to the Website. Customer alone is responsible for choosing a sufficiently reliable password.
5.3. Customer must keep its login credentials, username and password strictly confidential. TCG Codex cannot be held liable for any misuse of the login credentials and is always entitled to assume that Customer who logs on to the Website is the party that it professes to be. Customer is responsible for and bears the full risk of any and all actions and transactions performed via Customer's account.
5.4. If Customer knows or has reason to suspect that its login details have become available to unauthorised parties, it will be required to change its password as soon as possible and/or to notify TCG Codex accordingly to allow TCG Codex to take appropriate measures.
Article 6. Execution of the Agreement
6.1. As soon as TCG Codex has received the order, it will activate the subscription for Customer without delay and with due regard for the provisions of paragraph 3 of this article.
6.2. TCG Codex is authorised to engage third parties in the fulfilment of its obligations under the Agreement.
6.3. If TCG Codex is unable to activate the subscription within the agreed term, it will notify Customer accordingly. In that case Customer can decide either to agree to a new activation date or to terminate the Agreement without incurring any costs.
6.4. The risks associated with the subscription will transfer to Customer as soon as the subscription is activated.
Article 7. Right of withdrawal/return
7.1. This article only applies if Customer is a natural person who is not acting in his or her professional or commercial capacity. Business Customers therefore have no right of withdrawal.
7.2. Customer will have the right to dissolve the distance Agreement with TCG Codex within 14 days after receiving the product, free of charge and without stating reasons.
7.3. The term commences on the day after the subscription was activated by TCG Codex.
7.4. Customer can terminate the Agreement in accordance with paragraph 1 of this article by reporting the withdrawal ( digital or in other form) to TCG Codex, within the withdrawal period, by cancelling the subscription in the "Subscription portal", found on the Account Settings page.
7.5. Any amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, and in any case within 14 days after dissolution of the Agreement.
7.6. Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.
Article 8. Payment
8.1. Customer shall pay the amounts due to TCG Codex in accordance with the ordering procedure and any payment methods indicated on the Website. TCG Codex is free to offer any payment method of its choice and may change these methods at any time. In cases of payment after delivery Customer will be given a term of payment of 14 days entering on the day after delivery.
Article 9. Warranty and conformity
9.1. This article only applies if Customer is a natural person who is not acting in his or her professional or commercial capacity. If TCG Codex gives a separate warranty on the products then, without prejudice to the aforesaid, this applies to all types of Customers.
9.2. TCG Codex guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement.
9.3. An extra warranty offered by TCG Codex, manufacturer or importer shall never affect any statutory rights and claims which Customer has and may exercise under the Agreement.
9.4. If the delivered product is not in conformity with the Agreement, Customer must inform TCG Codex within a reasonable period of time after he has discovered the defect.
9.5. If TCG Codex deems the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded in consultation with Customer. The maximum amount of compensation is, having regard to the Article on liability, equal to the price paid by Customer for the product.
9.6. TCG Codex does not provide any warranty or guarantee regarding the absence of software bugs in its products. The Customer acknowledges that software, being inherently complex, may contain errors, defects, or vulnerabilities that could affect its performance. Therefore, any issues related to software bugs, glitches, or malfunctions shall not be covered under this warranty agreement. TCG Codex shall not be liable for any damages, losses, or expenses arising from or related to software bugs in its products.
Article 10. Complaints handling procedure
10.1. If Customer has any grievances in connection with a product or service (in accordance with the article on warranties and conformity) and/or about other aspects of TCG Codex's service, it can submit a complaint by email.
10.2. TCG Codex will respond to the complaint as soon as possible, and in any case within 7 days after having received it. If it is not yet possible for TCG Codex to formulate a substantive reaction to the complaint by that time, TCG Codex will confirm receipt of the complaint within 7 days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to Customer's complaint.
10.3. If Customer is a natural person who is not acting in his or her professional or commercial capacity, it can file a complaint through the European Online Dispute Resolution platform, available at: http://ec.europa.eu/odr/.
Article 11. Personal details
11.1. TCG Codex will process the Customer's personal details in accordance with the privacy statement, which can be found at https://tcgcodex.com/privacy.
Article 12. Final provisions
12.1. This agreement is governed by the laws of the country of establishment of the website.
12.2. Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Dutch court in the district where TCG Codex has its registered office.
12.3. If any provision set out in these General Terms and Conditions should prove to be void, this will not affect the validity of the General Terms and Conditions as a whole. In that case, the Parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.
12.4. The term 'written' in these General Terms and Conditions also refers to communication by email, provided that the sender's identity and the integrity of the email message have been sufficiently established.
Contact details
Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact us by email.
Email: [email protected]